2025 UKG Ready: Timekeeper and Approver Certification Module (Updated)

Tools Used: Articulate Rise, Canva, UKG Ready, Microsoft Clipchamp

My Role: Lead Instructional Designer, Developer, Lead Trainer, SME, Assessment Analyst

Type: Course Sample. Note, the course is out of order and missing details that are private.

Challenge:
Updating the course meant working against the clock in a different way than usual. The audience had already been trained on the system, but the go live was pushed, so the biggest challenge wasn't reteaching, it was undoing what had already been taught. To ensure payroll accuracy and system compliance during a citywide rollout of UKG Ready, over 500 timekeepers and approvers needed to be trained and certified before being granted system access. Without structured onboarding, errors in time management could jeopardize employee pay and disrupt operations.

Solution:
I recreated and expanded the training into four self paced certification modules in Articulate Rise, guiding timekeepers and approvers through every critical task from logging time to managing approvals. The work required more than rebranding the content, it required reteaching the course to reflect the go live changes, which is why one course became four. Each module included interactive walkthroughs, compliance checkpoints, and a scored assessment that users had to pass to unlock UKG system access. Teams sessions and supplemental job aids provided additional support.

Outcome:
Reteach the new system to an audience that had already learned an outdated version, without confusing or losing their trust in the process
Certified 500+ timekeepers and approvers, including staff new to their roles and C suite management, ahead of and through go live
Contributed to 87% payroll processing accuracy within the first three weeks
Created a repeatable, scalable certification model now used for all new hires in timekeeping roles.