UKG rEADY: Timekeeper & aPPROVER Certification mODULE

Tools Used: Articulate Storyline, Canva, UKG Ready, Zoom

My Role: Lead Instructional Designer, Developer, Trainer, Assessment Analyst

Type: Full Course Sample

Challenge:
To ensure payroll accuracy and system compliance during a citywide rollout of UKG Ready, over 300 timekeepers and approvers needed to be trained and certified before being granted system access. Without structured onboarding, errors in time management could jeopardize employee pay and disrupt operations.

Solution:
I created a self-paced certification module in Articulate Storyline that guided timekeepers and approvers through every critical task—from logging time to managing approvals. The module included interactive walkthroughs, compliance checkpoints, and a scored assessment that users had to pass to unlock UKG system access. Zoom sessions and supplemental job aids were provided for support.

Outcome:

• Certified 300+ timekeepers and approvers ahead of go-live.

• Reduced system errors and support tickets by 40% in the first 60 days.

• Created a repeatable, scalable certification model now used for all new hires in timekeeping roles.