Quick Reference Guide (QRG) Sample 

Tools used: Canva, UKG Ready, Microsoft Word
Role: Lead Content Strategist, L&D Owner

Problem: Ten month and twelve month employees follow different timekeeping procedures once summer programs start, and the differences, from cost center clocking to equalized pay, were easy to miss. That gap led to repeated, avoidable payroll questions during one of the busiest stretches of the year.

Solution: I drafted a menu style comparison guide that breaks down exactly what each employee type is responsible for, task by task, paired with plain language explanations of change requests and equalized pay. It replaced a policy document employees had to search through with a single, scannable resource they could reference in seconds.